Privacy Policy

At richville.casino, we prioritize safeguarding your privacy and securing your personal information. This Privacy Policy explains how we collect, process, share, and protect your data when you visit our website (the "Website") or use our services (the "Services"). By accessing our Website or Services, you agree to the practices outlined in this Privacy Policy. If you do not consent, please refrain from using our Website or Services.

1. Information We Collect

We may collect the following categories of information from you:

Personal Identification Information: This includes your full name, date of birth, email address, residential address, phone number, and other details you provide during account registration, transactions, or interactions with our customer support team.
Financial Information: When you deposit or withdraw funds, we may collect payment-related details, such as partial credit card numbers, e-wallet information, or bank account details. We partner with trusted payment processors to ensure security, and we do not store complete payment information on our servers.
Technical and Usage Information: We automatically gather data when you use our Website, including your IP address, browser type, operating system, device specifications, referral URLs, pages visited, and timestamps of your activity. We use cookies, web beacons, and similar technologies to collect this data.
Communication Data: We may retain records of your interactions with us, including emails, live chat transcripts, and phone call logs, to ensure quality service and resolve inquiries.
Verification Information: To meet regulatory and legal obligations, we may request documents such as government-issued IDs, utility bills, or other proof of identity to verify your account.

2. How We Use Your Information

We use your information for the following purposes:

Delivering and Managing Services: To set up and maintain your account, process deposits and withdrawals, provide personalized customer support, and ensure seamless operation of the Website and Services.
Account Security and Fraud Prevention: To authenticate your identity, detect and prevent fraudulent activities, and protect the integrity of your account and our platform.
Legal and Regulatory Compliance: To adhere to applicable laws, gaming regulations, and licensing requirements in our operating jurisdictions.
Marketing and Communication: To send you service-related notifications, updates, promotional offers, and tailored content about our Services, where permitted by law. You can opt out of marketing communications via your account settings.
Service Enhancement: To analyze user interactions, customize your experience, and optimize the functionality and design of our Website and Services.
Analytics and Research: To perform data analysis, track trends, and gain insights into user preferences to refine our offerings and improve user satisfaction.

We may disclose your information to the following recipients under strict conditions:

Third-Party Service Providers: We collaborate with trusted vendors for services such as payment processing, identity verification, cloud hosting, marketing campaigns, and data analytics. These providers are bound by contracts to protect your data and use it solely for the specified purposes.
Regulatory and Legal Authorities: We may share your information with gaming regulators, law enforcement, or other government entities when required by law, such as to comply with anti-money laundering or fraud prevention obligations.
Business Transfers: In the case of a merger, acquisition, or asset sale, your information may be transferred to the new entity. We will inform you of any such transfer and any resulting changes to our privacy practices.
With Your Permission: We may share your data with third parties if you provide explicit consent, such as for partnerships or promotional campaigns.

4. Cookies and Tracking Technologies

We utilize cookies and similar technologies to enhance your experience and collect data about your Website interactions. Cookies are small data files stored on your device. Our use of cookies includes:

Essential Cookies: Required for core Website functionality, such as account login and transaction processing.
Performance Cookies: Collect anonymized data on how you navigate our Website, helping us identify errors and improve performance.
Functionality Cookies: Store your preferences, such as language or currency settings, to provide a tailored experience.
Advertising Cookies: Enable us to deliver personalized ads based on your interests and browsing history, where permitted.

You can control cookie settings through your browser or our Website’s cookie consent tool. Disabling certain cookies may limit some Website features.

5. Security of Your Information

We employ robust technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or loss. These include SSL encryption, secure servers, multi-factor authentication, and regular security audits. While we strive to ensure maximum security, no online system is entirely risk-free, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal, regulatory, or operational requirements. Once no longer needed, your data is securely deleted or anonymized in accordance with industry standards.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of your data under certain conditions, such as when it is no longer needed for its original purpose.
Right to Restrict Processing: Request limitations on how we process your data in specific scenarios.
Right to Data Portability: Request your data in a structured, machine-readable format for transfer to another service provider.
Right to Object: Object to certain data processing activities, such as marketing or profiling, where applicable.

To exercise these rights, contact us using the details below. We may verify your identity to process your request securely and respond within the legally required timeframe.

8. Links to Third-Party Websites

Our Website may include links to external sites not operated by us, such as payment gateways or affiliate partners. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before sharing any information.

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our practices, legal requirements, or operational needs. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly to stay informed.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Last Updated: April 27, 2025